CityandAirportCars
At CityandAirportCars, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our minicab and airport transfer services in London.
1. Information We Collect
We collect the following types of personal information:
Personal Identification Information: Name, address, phone number, email address, and payment details.
Booking Information: Details of the services you book, including pickup and drop-off locations, date and time of the journey, and any special requests.
Payment Information: Payment details necessary to process transactions, such as credit card information or payment account details.
Location Information: GPS data related to your trip to ensure accurate pick-up and drop-off locations.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To Provide Our Services: To process your booking, arrange your journey, and ensure smooth execution of your transfer.
Payment Processing: To process payments for services rendered.
Customer Support: To respond to your inquiries and resolve any issues related to your booking or experience with our services.
Marketing and Communications: To send you promotional offers, updates, or newsletters if you have opted to receive them. You may opt-out at any time.
Improvement of Services: To monitor the effectiveness of our services and improve your customer experience.
3. How We Protect Your Information
We take the security of your personal information seriously and use a variety of security measures to protect it. These include:
Data Encryption: Your personal information and payment details are encrypted during transmission using Secure Socket Layer (SSL) technology.
Access Control: We limit access to your personal information to authorized personnel who need it to perform their job duties.
Regular Audits: We regularly review our data security practices to ensure that your information remains safe.
4. Sharing Your Information
We will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
Service Providers: We may share your information with trusted third-party providers who assist in providing services related to your booking, such as payment processors.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to legal processes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and track website usage. Cookies are small files stored on your device that help us improve site functionality and remember your preferences.
You can control the use of cookies in your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Correct any inaccuracies in your personal information.
Deletion: Request the deletion of your personal data, subject to applicable laws.
Opt-Out: Opt out of receiving marketing communications from us.
To exercise any of these rights, please contact us at bookings@cityandairportcars.com.
7. Retention of Your Data
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that, we securely dispose of or anonymize your data.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Heronway
SM69DX
Wallington
Greater London