Frequently Asked Questions

Yes, CityAndAirportCars is a fully licensed and trusted transportation provider with a reputation for delivering reliable and professional services.

You can easily book through our website, by phone, or via our mobile app for a seamless booking experience.

We offer airport transfers, courier services, port transfers, VIP concierge services, and more, all designed to meet your needs.

Yes, we cover all major airports in London including Heathrow, Gatwick, Luton, Stansted, and London City Airport.Accordion Content

Yes, we offer chauffeur services for special events like weddings, business meetings, and more. Let us know your requirements, and we will tailor the service for you.

Once you complete your booking, you will receive an email or SMS confirming your reservation, including the details of your transfer.

You can cancel your booking up to 24 hours before the service without any fees. Please check our terms for full details.

Yes, we provide fast and secure courier services within London and beyond. We ensure timely delivery of packages and documents.

Our VIP concierge service offers luxury vehicles, priority bookings, and tailored assistance such as restaurant reservations, private charter bookings or lounge access.

Yes, many of our vehicles offer Wi-Fi, so you can stay connected while traveling.

We accept all major credit and debit cards, PayPal, and cash payments. You can pay online or directly to the driver.

Yes, we provide child seats upon request to ensure your child’s safety during the transfer.

Yes, we offer accessible vehicles for passengers with mobility needs. Please inform us when booking so we can accommodate you.

Yes, both one-way and round-trip options are available. Select the option that fits your travel schedule during booking.

Yes, our drivers can meet you at the airport arrivals area with a signboard, assisting you with luggage and guiding you to your vehicle.

Yes, there may be additional charges for waiting time. We allow a grace period, and after that, charges may apply for prolonged waiting.

You can track your driver in real-time via our mobile app for convenience and peace of mind.

Yes, we offer transfers to and from locations outside of London, including long-distance journeys across the UK.

Yes, all of our drivers are highly trained professionals who are committed to providing you with a safe, comfortable, and smooth ride.

Yes, we offer a selection of luxury vehicles, including executive cars, SUVs, and limousines, for a premium travel experience

We try to accommodate specific driver requests based on availability. Let us know your preference, and we will do our best to fulfill it.

Yes, we offer tailored services for corporate clients, including corporate account management and bespoke chauffeur services for business events.

Yes, you can book both arrival and return transfers, ensuring seamless transportation for your entire trip.

No, we do not provide parking services directly; however, we can drop you off at your chosen parking area at the airport.

Yes, you can modify your booking up to 24 hours before the service. After that, changes may be subject to availability.

Yes, we offer transfers to major cruise ports, including Dover and Southampton, ensuring you start your vacation with ease.

Yes, we offer emergency or last-minute bookings, subject to availability. We strive to accommodate urgent travel needs.

Yes, a detailed receipt will be sent to you via email after the payment is processed.

Yes, we can arrange private tours around London and other destinations. Just let us know your itinerary, and we’ll customize the experience for you.

Yes, we provide hourly chauffeur services, allowing you to hire a vehicle and driver for a specific number of hours. This is ideal for events, business meetings, or sightseeing tours.

You can contact our customer support team via phone or email for any questions or assistance with your booking.